Architecture & AI · Paris → APAC
Valérian MENIN 高少伦
Salesforce Lead Managing Architect · Salesforce-accredited Forward Deployed Engineer
I lead Agentforce for Capgemini Financial Services France and am Salesforce technical referent for 70+ engineers, architects, analysts and consultants. Design Authority member on an estate of 28,000+ users, 1 billion+ records and 100+ integrated systems — regulated and audited, which is where the architecture has to hold. Eligible to work in the APAC region, where I have lived, studied and delivered.
Phone in the full CV (PDF)
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French — native
English — full professional
Mandarin — studied in Beijing, dormant
French national
Date of birth in the full CV (PDF)
Male
International driving licence
Eligible to work in the APAC region
70+
Under my technical authority
28,000+
Platform users · one estate
1 BN+
Records governed · regulated industry
31
Certifications · Salesforce & IT
Professional Summary
Salesforce architect, nine years in the ecosystem — and for the last two, putting AI into production. Banks and insurers today; industry, retail, luxury, rail, cloud and agriculture before that — which is why I read a regulated programme as an engineering problem before a compliance one.
I lead Agentforce for Capgemini's Financial Services unit in France and contribute to the separate cross-unit Agentforce practice — building the reusable assets and running the enablement rather than the slideware. I sit on Design Authorities, own the data models, sharing, visibility and security design and integration patterns that auditors eventually read, and run technical audits on programmes I did not build — under GDPR and DORA. Certified Application Architect, Platform Data Architect and Sharing & Visibility Architect.
I recruit and train the people who staff these programmes, in French and English — my teams have spanned eight countries: France, Morocco, Sweden, the United States, Australia, China, Vietnam and India, most of it distributed and remote — while the programmes themselves have reached far more, one alone spanning 30+. A semester lived and studied in Beijing, and a long-standing regional network — both of which I want to put back to work in APAC.
Agentforce & Salesforce AI
Data 360
Design Authority & technical audit
Sharing, Visibility & Security architecture
Large Data Volume · 1 BN+ records
Event-driven integration · Kafka
Org consolidation & migration
Regulated environments · DORA · GDPR
Banking & Insurance
APAC mobility
Key Achievements
AI, productised
Lead Agentforce for my business unit. Two accelerators of my own, both now Capgemini offers we install for clients: Salesforce Booster — 15+ agents, 50+ skills, assistant-agnostic, ~100 consultants — and Org Intel, which turns a whole org into a RAG-ready dependency graph.
Early on the curve
Among the first worldwide on Agentforce Voice and Salesforce Contact Center. Lead the Agentforce World Tour Paris demos each year.
Scale under control
28,000+ users, 1 billion+ records, 100+ integrated systems — audited insurance, mid-migration from Classic to Lightning.
Organisational leverage
Technical referent for 70+ engineers, architects, analysts and consultants at Capgemini Financial Services France. On AXA, technical lead for 40+ Capgemini people in an 80–90 person programme, and on the client's Design Authority. Also co-animate Capgemini France's Salesforce community — 500+ people.
Consolidation & migration
Merged 2 orgs post-acquisition (Calypso + AxiomSL). At AXA, 4 process trunks into one under a double RUN. Built a custom ETL for tens of millions of records when every vendor tool was ruled out.
Enablement & talent
200+ technical interviews, multiple training teams. Presented to ~200 internal staff and ~350 people across AXA's IT department; represented Capgemini Financial Services in front of France's 200+ Salesforce engineers, and presented Salesforce features to 250+ people at Capgemini Salesforce France.
Certifications — 22 Salesforce (+1 in progress) · 9 field service, framework, academic & leadership
Salesforce credentials — verify all credentials on Salesforce
Application Architect
Aug 2026
Platform Sharing & Visibility Architect
Aug 2026
Platform Data Architect
Jun 2025
Agentforce FDE Ready Practitioner
Jun 2026
Agentblazer Legend
Jun 2026
Agentforce Specialist
Feb 2025
Agentforce Service Consultant
formerly Service Cloud Consultant
Apr 2022
AI Associate
Nov 2023
Data 360 Consultant
formerly Data Cloud Consultant
May 2024
Experience Cloud Consultant
Jan 2026
Sales Cloud Consultant
In progress
Service Cloud Voice
Feb 2023
Security & Privacy
Jan 2024
Process Automation
Jun 2022
MuleSoft Integration Foundations
Jun 2024
Marketing Cloud Engagement Specialist
Aug 2023
Marketing Cloud Engagement Foundations
Sep 2024
Marketing Associate
Sep 2024
Administrator
Mar 2018
Platform App Builder
Feb 2022
Platform Developer
May 2023
Business Analyst
Sep 2023
Platform Foundations
Apr 2023
Field service, framework, academic & leadership certifications
SAFe 6 Architect
Sep 2025
SAFe 4 Product Owner / Product Manager
May 2019
ServiceMax Administrator
Apr 2020
ServiceMax Advanced Admin
Apr 2020
Field Service University I
Apr 2020
Capgemini Aspiring Architect (L0)
Jul 2025
Computer Science Engineer Diploma
Aug 2017
Engineer Manager (MBA track)
Apr 2018
SpringFive Sharing Award
Jan 2022
Skills & Technology Stack
Clouds & products
Sales CloudService CloudExperience CloudMarketing Cloud EngagementData 360AgentforceAgentforce VoiceSalesforce Contact CenterService Cloud VoiceSalesforce SchedulerCommerce CloudField ServiceServiceMaxTableauCRM AnalyticsMuleSoft
Architecture & platform
Large Data Volume designData modellingSharing & visibilityOrg strategy & consolidationClassic to Lightning migrationDouble RUN transitionsMulti-org governancePerformance optimisationContact to Multiple AccountsPerson AccountsTerritory & role hierarchyDeclarative vs programmatic trade-offs
AI, agents & automation
Agentforce agent designPrompt engineeringPrompt BuilderEinstein Trust LayerData 360 groundingReusable AI assetsClaude CodeGitHub CopilotCursorMCPRAGMulti-agent orchestrationCustom agents & skillsCI/CD automationOmni-Channel routing
Development
ApexApex triggers & async ApexFlow BuilderLightning Web Components (LWC)Aura ComponentsVisualforceSOQL & SOSLJavaScriptSSJSAMPscriptJava
Integration
Event-driven architecture (EDA)Apache KafkaKafka ConnectREST & SOAP APIsSwagger / OpenAPIPlatform EventsExternal ServicesNamed CredentialsSalesforce ConnectTalend ETLCustom ETLSAP CPISAP S/4HANASAP C4CReltio MDMCTI — AirCall, AVAYAData migration at scale
Security, identity & governance
Record-level securitySharing rules & Apex sharingGDPRDORAData residencyShieldSSO & JIT provisioningAzure Active DirectoryForgeRockW3C WebAuthnBackup & restore strategyDesign AuthoritySAFeTechnical audits
Professional Experience
Capgemini
Lead Managing Architect · Financial Services France
Mar 2024 – Present
Lead Managing Architect & Forward Deployed Engineer — Financial Services France
Mar 2024 – Present
Capgemini
Capgemini · internal roleParis, France · Banking & Insurance
- Salesforce technical referent for the entire Financial Services practice — architecture standards, delivery quality and escalation authority across 70+ engineers, architects, analysts and consultants.
- Run technical and operational interviews and project audits, converting findings into remediation plans for regulated Banking and Insurance programmes.
- Own the reference architecture patterns reused across the practice, shortening mobilisation time on new Financial Services engagements.
- Called in for shorter engagements across the practice's client base — architecture reviews, estimation and advisory alongside the long-running programmes.
Also engaged on
Context · Regulated, highly controlled environments · multi-client portfolio · Sales, Service, Experience, Marketing, Data 360, Agentforce
Lead Salesforce AI — France
Nov 2024 – Present
Capgemini
Capgemini · internal roleParis, France · Agentforce & Salesforce AI practice lead
- Lead Agentforce for the Financial Services business unit, and a contributing member of Capgemini's separate cross-unit Agentforce practice — called in regularly on its engagements.
- Built Salesforce Booster on my own initiative, now a Capgemini offer: a reusable accelerator that audits an org, harvests its metadata and helps analysts and developers decide how to build — they describe the need, it proposes the design. 15+ agents, 50+ skills and instruction sets, assistant-agnostic — running today under GitHub Copilot and Claude Code. ~100 consultants using it, deployed at several clients.
- Building Org Intel the same way: it reverse-documents an entire Salesforce org and renders a dependency graph the platform's own tooling cannot. The output is RAG-ready, so any LLM or MCP client can query how the org actually fits together. Heading for the same place — an offer we install for clients.
- Among the first worldwide to build on Agentforce Voice and Salesforce Contact Center.
- Lead the demos at Agentforce World Tour Paris each year — multi-agent orchestration with a supervising agent, MCP, and voice.
- Train consultants, managers and the sales organisation on Agentforce, Data 360 grounding and prompt engineering; also client teams and the other vendors working alongside us. Presented to ~200 internal staff outside the Salesforce practice, and to ~350 people across AXA's IT department on where CRM and telephony are heading.
- Direct all major AI PoCs and projects for the French market — 10+ programmes — from qualification through architecture to production hardening.
Stack · Agentforce · Agentforce Voice · Salesforce Contact Center · Prompt Builder · Data 360 grounding · Einstein Trust Layer · MCP · RAG · GitHub Copilot · Claude Code · Flow · Apex · Forward Deployed Engineering practices
Architect / Technical Lead — Insurance
Jun 2024 – Present
AXA France
Client project via CapgeminiParis, France · flagship regulated insurance programme
- Member of the client's Salesforce Design Authority, and technical lead for the 40+ Capgemini people inside an 80–90 person programme spanning France, Morocco and Vietnam.
- Guarantee performance for 28,000+ users on an estate exceeding 1 billion records and 100+ integrated systems.
- Collapse 4 divergent process trunks into one under a double RUN, with variants only where the business genuinely differs — no service degradation during transition.
- Drive the Classic to Lightning migration and the technical-debt reduction that comes with it.
- Designed the event-driven integration: Kafka and Kafka Connect, with a Java subscriber pushing events into Salesforce.
- Built a custom ETL when Talend, Talend Cloud, MuleSoft and Informatica were all ruled out — tens of millions of records extracted, reworked and reloaded, then put through security review and automated audit before production.
- Set the platform standards for Agentforce and Data 360 adoption inside an audited insurance environment.
Stack · Sales Cloud · Service Cloud · Experience Cloud · Marketing Cloud · Data 360 · Agentforce · Kafka & Kafka Connect · custom ETL · LDV (1B+ records) · 100+ integrations
Architect / Project Manager — Banking
Apr 2024 – Feb 2025
Société Générale
Client project via CapgeminiParis, France · corporate & investment banking
- Owned all business requirements end to end and led the delivery team for a tier-one banking client.
- Architected and delivered multiple PoCs spanning Sales Cloud, Service Cloud, Marketing Cloud, Data 360 and Scheduler.
Stack · Sales Cloud · Service Cloud · Marketing Cloud · Data 360 · Salesforce Scheduler
SpringFive
Salesforce pure-play consultancy · partnership, training and client architecture · delivery with nearshore and offshore teams
Sep 2019 – Mar 2024
Lead of Salesforce Partnership
Jun 2022 – Mar 2024
SpringFive
SpringFive · internal roleParis, France · alliance ownership
- Owned the firm's Salesforce partnership level: KPI management, reporting, roadmap and prioritisation with the vendor.
- Represented the company at Salesforce events and contributed to sales proposals as technical authority.
- Ran internal awareness programmes for 120+ employees.
Lead of Training · Recruiter
Jan 2021 – Mar 2024
SpringFive
SpringFive · internal roleParis, France · capability building
- Defined the training roadmap and prioritisation; managed multiple training teams and served as main trainer of the architect initiative.
- Conducted 200+ screening, motivation and technical interviews, directly shaping the firm's Salesforce bench.
Architect / Project Manager
Jul 2022 – Mar 2024
Scaleway · Iliad Group
Client project via SpringFiveParis, France · European cloud provider
- Led the Service roadmap proposal and prioritisation for the C-suite, then implemented it with a team of 6 admins and developers for 50+ agents.
- Migrated 2 ticketing systems (DeskPro and a custom internal tool) onto Salesforce, and delivered an Experience Cloud portal for 600,000 customers.
- Orchestrated multiple integrations, implemented SSO, and migrated millions of records with Talend.
- Owned ALM and governance across Sales, Service, Experience, Marketing Cloud and Tableau; ran hiring, technical interviews and onboarding training.
Part of
Stack · Talend · EventBus · gRPC · AirFlow · AirCall CTI · StatusPage · knowledge, incident & SLA management · Confluence, Jira
Technical Lead — Data Enrichment
Jan 2023 – Mar 2024
InVivo
Client project via SpringFiveParis, France · agricultural cooperative group
- Designed and implemented the CreditSafe integration: best practices, bypass strategy and monitoring protocols.
- Ran daily extracts plus real-time subscription, managing data for 60,000 companies and delivering significant weekly time savings.
- Laid the foundation of the client's data-driven strategy through systematic enrichment.
Also covered
Stack · Apex Scheduler · REST APIs · External Services & Named Credentials · advanced Flow · retry mechanisms
Professional Services — Data Protection
Jan 2022 – Mar 2023
Odaseva
Partner engagement via SpringFiveParis, France · Salesforce data-protection ISV
- Audited Backup and Restore processes to guarantee data integrity for enterprise Salesforce estates, working across France and China.
- Ran the comparative study of Odaseva against OwnBackup for InVivo — criteria, coverage and restore guarantees.
- Delivered a Residency as a Service PoC for China on ServiceMax, across 100+ million records.
Stack · Salesforce Core · ServiceMax with advanced JavaScript automation · LDV (100M+ records)
Technical Architect / Project Manager
Oct 2021 – Sep 2022
Adenza · now Nasdaq
Client project via SpringFiveParis, France · capital markets & regulatory software
- Merged the Calypso and AxiomSL Salesforce organisations post-acquisition, including data migration with Talend — delivered across the United States, France and Australia.
- Led Application Maintenance with a team of 5; built 3 Experience Cloud platforms.
- Configured Sales and Service Cloud, implemented Contact to Multiple Accounts, and integrated Jira via zAgile.
Orgs merged
Later acquired by
Later acquired byStack · Advanced automation · Talend ETL · Salesforce-to-Salesforce custom integration · zAgile
Project Manager / Marketing Cloud Technical Lead
Dec 2021 – Mar 2022
Disneyland Paris
Client project via SpringFiveParis, France · consumer & hospitality at scale
- Led the migration from Adobe to Salesforce Marketing Cloud, including multiple integrations and advanced monitoring.
- Configured Journeys and Automations for high-volume campaigns; technical advisor to a delivery team of 3 in India on SSJS, SQL and JavaScript.
Stack · Marketing Cloud · Salesforce Core · REST & SOAP · SSJS · SQL · JavaScript · LDV
Technical Architect / Project Manager
Sep 2020 – Oct 2021
SKF
Client project via SpringFiveParis, France · global industrial manufacturing
- Solution expert for the full integration of SAP S/4HANA, C4C, CPI, Azure Active Directory and Salesforce ServiceMax — a global rollout across France, the United States and Sweden.
- Reverse-engineered SAP processes to guarantee seamless integration; managed a remote worldwide team on a global rollout.
- Salesforce / ServiceMax application specialist for field service operations.
Stack · Service Cloud · ServiceMax · SAP ERP S/4HANA · C4C · CPI (ETL) · Azure AD · SSO & JIT provisioning
Senior Business Analyst — Global IAM & CX
Sep 2019 – Sep 2020
Schneider Electric
Client project via SpringFiveParis, France · global industrial group
- Global partner Identity and Access Management across 30+ countries, for hundreds of thousands of daily customers, plus digital transformation and customer experience — SSO with social and third-party login, biometric authentication, W3C WebAuthn and OIDC, over a User Interface as a Service layer.
- Facilitated workshops with global technical, marketing, Product Owner, Project Manager and C-suite stakeholders.
- Key contributor to the yearly product roadmap and strategic vision; synchronised several product roadmaps into one coherent plan.
- Coached newly onboarded Business Analysts.
Stack · Salesforce Core · ForgeRock (China) · SSO & social login · biometric auth · W3C WebAuthn · OIDC · UIaaS · Angular 9 · Stencil · AHA!, Jira, Confluence
Capgemini
Salesforce delivery from developer to project manager
Apr 2017 – Aug 2019
Project Manager / Technical Lead — TIC-TAC
Jan 2019 – Aug 2019
SNCF
Client project via CapgeminiNantes, France · national rail operator
- Single-handedly reworked the architecture of a highly visible project, restoring stability and maintainability.
- Created value for 150+ daily railway station managers; authored Aura Component best practices for Capgemini Nantes teams.
- Fired events from the platform to Salesforce Marketing Cloud, Talend and an internal database — bidirectional integration across 4 platforms.
- Benchmarked the release-management tooling — Gearset, Copado and AutoRabit — against the client's constraints.
- Coached career-change employees and interns; drove business needs, planning and UI/UX requirements.
Stack · Service Cloud · Marketing Cloud · MDM (Reltio) · Aura Components · REST API · Apex, JavaScript, HTML, CSS, JSON · bidirectional integration across 4 systems
Project Manager / Business Analyst / Technical Lead
Apr 2018 – Jan 2019
SNCF
Client project via CapgeminiNantes, France · national rail operator
- Led a team of 5 across all Application Management, from minor to major evolutions.
- Coordinated Salesforce teams and sat on the platform Design Authority.
- Owned client engagement, quotes and satisfaction; managed cutovers and delivery prioritisation.
Stack · Lightning Component framework · REST & SOAP APIs · Apex, JavaScript, HTML, CSS, JSON, XML · Jira, Confluence, eCollaborative
Business Analyst / Developer
Feb 2018 – Aug 2018
Shiseido Europe
Client project via ITELIOS (Capgemini)Nantes, France · luxury cosmetics, 7 countries
- Main Service Cloud developer and key contributor to business relations across 7 European countries.
- Integrated AVAYA CTI with WebHelp; acted as Technical Lead backup and as Project Manager for 4 months.
- Ran client face-offs and delivered on-site training across Europe — including travelling to Athens to train the entire call centre, around 50 people.
Delivered via
Stack · Service Cloud · Commerce Cloud · Marketing Cloud · Lightning Components · CTI · Apex
Salesforce Developer (Internship)
Apr 2017 – Aug 2017
Sephora · LVMH
Client project via CapgeminiNantes, France · beauty retail
- Developed Service Cloud for the group's customer service: Reltio MDM integration, Omni-Channel routing and blacklist management.
- Technical Lead backup for 2 months, then Project Manager for 3 weeks while the incumbent was away — unusual scope for an intern.
- Coached career-change employees through their transition into Salesforce delivery.
Part of
Stack · Service Cloud · Reltio MDM · Omni-Channel · CTI · SOAP & REST APIs · Apex
Early career
Engineering internships, teaching in China and Vietnam, part-time web development
2012 – 2017
Web Developer / Receptionist (part-time)
Jan 2012 – May 2017
Bella Pizza
Fondettes, France · five years alongside studies
- Front-of-house and team coordination: customers, reservations, order book.
- Designed and animated the website and ran marketing campaigns for customer acquisition.
Stack · HTML · CSS · JavaScript
Minvest
Java Developer (Internship)
Jul 2016 – Sep 2016
Minvest
Langeais, France · SMB IT services
- Managed IT services for SMBs and identified automation opportunities with stakeholders.
- Built secure internal software, web-scraping automation, and data analysis and prediction for stock and production management.
Stack · Java (JavaFX) · XML · AJAX · Hibernate · VBA · web scraping
Undergraduate Researcher (Internship)
Jun 2015 – Aug 2015
Beijing Institute of Technology (北京理工大学)
Internship · university research labBeijing, China
- Researched gamification design patterns in the school's research laboratory.
- Implemented an Android application for self-time and shared schedule management.
- Secured software creation; summarised and presented the technical and psychological findings.
Stack · Java (Android) · XML · AJAX · gamification research
English Teacher
2015 · exchange semester
Beijing Institute of Technology (北京理工大学)
Beijing, China
- Taught 3 classes, 21 students alongside my own coursework, preparing them for a US-based world drama competition — teams finished 3rd, 7th and 20th out of 100+.
English Teacher
Jul 2014 – Aug 2014
Saigon American English School (SAS)
Ho Chi Minh City, Vietnam
- Taught groups of 3 to 15 students, 50+ learners total, from beginner to intermediate across a wide age range.
Network Administrator (Internship)
Jul 2013 – Aug 2013
Servi Doryl · ALPMA Group
Internship · school placementLangeais, France · food-processing equipment manufacturer
- Led the rebuild of a business data management system; optimised the rights-managed tree view for a 20% storage reduction.
- Wrote the technical specifications and trained staff on the new infrastructure.
Part of
Stack · C · batch scripting · Wireshark · PuTTY · Microsoft Server
Education
Engineer Manager (MBA track)
IAE — Institute of Business Administration, University of Tours
Project management, team, budget and workload ownership, ROI and WSJF prioritisation.
2017 – 2018
Computer Science Engineer (5-year diploma)
Polytech Tours — Polytechnic School, University of Tours
Architecture, systems and networks. End-of-studies project: multi-university LMS for 50,000+ students (Grails, Docker, CI/CD, Extreme Programming) — global architecture and first use case.
2012 – 2017
IT Engineering exchange semester · intensive Mandarin
Beijing Institute of Technology (北京理工大学), China
Every morning, intensive Mandarin — writing, speaking and reading — to an HSK 4 equivalent. Every afternoon, computer science engineering coursework. Taught English on the side, and stayed on afterwards for a research internship. The foundation of my APAC network.
2015
Engineering school projects — Polytech Tours, 2012 – 2017
Learning Management System — end-of-studies project
Multi-university platform commissioned by the Universities of Tours, Orléans, Blois and Chartres to serve 50,000+ students on a three-year timeline. Designed the platform's global architecture and implemented its first use case.
Grails (Groovy / Java EE) · Docker · LaTeX · Continuous Integration and Deployment · Extreme Programming
Ten further projects across systems, algorithms and embedded work
Distributed meta-heuristics for the Travelling Salesman Problem; heuristics for the graph-theory maximum independent set; JVM memory-generation and multiprocessing tuning on a stochastic ant-colony model; a web crawler feeding an image database for data-mining research on a Hadoop cluster; a connected IoT weather station; a 200-LED wall driven over a serial bus; a time-tracking application with a persistence layer; a reusable matrix computation library; an intranet delivered twice on competing CMSs for comparison; and kernel and microcontroller programming.
Java (Swing, JPA, Hibernate) · C · C++ (Boost) · Python (Beautiful Soup) · Java EE (jsoup) · Hadoop · Arduino · ZigBee · I2C · Spring · Oracle MySQL · Liferay · Drupal · distributed computing
Community & Volunteering
Mentoring · University of Tours · 2012 – 2017
Mentored 17 international students from China, Korea and Vietnam — administrative support, class support and French language coaching.
Web Master · Touraine-Vietnam Association · 2014 – 2017
Ran news, user login and access rights in Drupal; migrated the site from Drupal 4.7 to 5 without downtime.
Student sponsorship · Capgemini · since 2025
Sponsor a final-year secondary school student through Capgemini's programme — coaching on orientation and career choices rather than technical tutoring. She passed her baccalaureate with highest honours and was admitted to a leading French business school.
Languages, Mobility & Interests
Languages
- French — native.
- English — full professional; daily working language on worldwide programmes.
- Mandarin — one intensive semester in Beijing, HSK 4 equivalent in 2015. Dormant today.
- Vietnamese — evening classes in France. Also dormant.
Mobility & readiness
- Eligible to work in the APAC region.
- French national · international driving licence.
- Lived and worked in Beijing and Ho Chi Minh City.
- Delivered with and for teams in eight countries — France, Morocco, Sweden, United States, Australia, China, Vietnam, India — mostly remotely; the Schneider Electric programme alone served 30+.
Beyond work
- PADI Advanced Open Water diver.
- Skydiving.
- Brevet d'Initiation à l'Aéronautique — France's introductory aeronautics certificate, taught by military instructors, 2010.
- Road trips across Thailand, Vietnam, Cambodia and China.
- Golf.
- Gym, swimming, sailing, climbing, badminton.
- Guitar.
- Cooking and handyman work.